Returns & Refunds

Simple, Fair & Customer-Friendly Returns πŸ“¦

At Moyrrallkeβ„’, your satisfaction is important to us. Operated by C&F Enterprises, Inc., we aim to make returns and refunds clear, reasonable, and easy to understand.

Please review the policy below before starting a return.

1. Return Window

We accept eligible returns within 30 days from the date your order is delivered.

To qualify, the item should be:

βœ” Unused and in its original condition
βœ” Returned with original packaging, tags, or accessories if included
βœ” Accompanied by proof of purchase, such as an order confirmation or receipt

Items that are used, damaged after delivery, or missing required packaging may not be accepted.

2. Starting a Return

To request a return, please contact us first at:

service@lsaxco.com

Once your request is reviewed and approved, we will provide return instructions, including where to send the item.

Please note: returns sent without prior approval may not be processed.

3. Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Our team will review the issue and help arrange a suitable solution, such as a replacement or refund.

4. Items That Cannot Be Returned

For safety, hygiene, or promotional reasons, certain items may not be eligible for return, including:

  • Perishable goods
  • Customized or personalized products
  • Gift cards
  • Final sale or promotional items
  • Items that have been used or altered

If you are unsure whether your item qualifies, please contact us before sending it back.

5. Exchanges

For the fastest exchange process, we recommend returning the original item first and placing a new order for the item you prefer.

This helps ensure the replacement product is processed and shipped more efficiently.

6. Refund Processing πŸ’³

After we receive and inspect your returned item, we will notify you of the refund status.

If approved:

βœ” Refunds will be issued to the original payment method
βœ” Please allow up to 10 business days for processing
βœ” Your bank or card provider may require additional time to post the refund

If more than 15 business days have passed after your refund was approved, please contact us at service@lsaxco.com.

7. International & EU Orders

For orders shipped to the European Union, customers may have the right to cancel or return eligible items within 14 days, in accordance with applicable consumer protection rules.

Returned items must still be unused, in original condition, and include proof of purchase.

Thank you for shopping with Moyrrallkeβ„’. We appreciate your trust and will do our best to make every return request handled with care.